Shipping Policy

At Shalfa, we aim to process and deliver your orders as quickly and efficiently as possible.

Shipping Within the UAE

Orders within the United Arab Emirates are typically delivered within:

1–3 working days

Delivery times may vary depending on your location, order volume, public holidays, or unforeseen courier delays.

Shipping to GCC Countries

Orders shipped to GCC countries are typically delivered within:

2–5 working days

Delivery times may vary depending on the destination country, customs clearance, courier operations, public holidays, or other circumstances beyond our control.

Order Processing

Once your order is confirmed, it will be prepared for shipment. You may receive tracking details once your order has been dispatched, where applicable.

Shipping Delays

While we make every effort to meet the estimated delivery times, delays may occasionally occur due to:

• Public holidays

• Customs clearance

• Courier delays

• Incorrect or incomplete delivery information

• Weather conditions

• High order volumes

• Other circumstances beyond our control

Shalfa is not responsible for delays caused by third-party couriers or customs authorities.

Customs and Import Charges

For orders shipped outside the UAE, customs duties, import taxes, or other fees may apply depending on the destination country's regulations.

Any applicable customs or import charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because of incorrect or incomplete information, additional delivery charges may apply.

Contact Us

If you have any questions regarding your order or shipment, please contact our customer service team through the contact details available on shalfa.me.