Refund policy

Return & Refund Policy

At Shalfa, all sales are considered final.

Due to the nature of our products, returns, exchanges, and refunds are not applicable once an order has been confirmed and completed, except where required by applicable law.

No Returns or Exchanges

We do not accept returns or exchanges for:

Change of mind
Incorrect product selection by the customer
Products that are no longer wanted after purchase
Products that have been opened, used, damaged, or altered after delivery

We encourage customers to review their order carefully before completing the purchase.

No Refunds

Payments made for confirmed orders are generally non-refundable.

Refunds will not be issued for reasons such as:

Change of mind
Failure to use the purchased product
Delays caused by couriers, customs, or circumstances outside our control
Incorrect delivery information provided by the customer

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your order.

To review the issue, we may request:

Your order number
Photos or videos of the item
Photos of the packaging
A description of the issue

Once reviewed, Shalfa may, at its discretion and where applicable, offer an appropriate solution such as a replacement or refund.

Order Cancellation

Once an order has been processed or dispatched, it cannot be cancelled.

If you wish to request a cancellation before dispatch, please contact us immediately. We cannot guarantee that the cancellation request can be accepted.