شروط الخدمة

Terms of Service

Effective Date: August 12, 2026
Website: shalfa.me

Welcome to Shalfa — شلفا للصيد والرحلات.

These Terms of Service govern your use of our website, products, and services. By accessing shalfa.me, placing an order, or using any of our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. General Terms

Shalfa operates this website and offers products and services subject to these Terms of Service.

We reserve the right to update, change, or replace any part of these Terms at any time. Any updates will become effective once published on the website.

Your continued use of the website after changes are published means you accept the updated Terms.

2. Eligibility

By using our website, you confirm that:

  • You are legally able to enter into a binding agreement in your country.

  • The information you provide is accurate and complete.

  • You will not use our website or products for any unlawful or unauthorized purpose.

If you are using the website on behalf of a company or organization, you confirm that you have authority to bind that entity to these Terms.

3. Products and Availability

We make reasonable efforts to display product descriptions, specifications, images, colors, and prices accurately.

However:

  • Product colors may appear slightly different depending on your screen or device.

  • Product packaging or specifications may be updated without prior notice.

  • Product availability is not guaranteed.

  • We may limit quantities available for purchase.

  • We may discontinue products at any time.

We reserve the right to refuse or cancel orders where a product is unavailable, incorrectly priced, or listed with incorrect information.

4. Pricing

All prices displayed on the website are shown in the currency indicated at checkout.

Prices may change at any time without prior notice.

Any applicable taxes, shipping charges, customs duties, or additional fees may be added depending on the order destination and will be shown where applicable.

In the event of an obvious pricing or technical error, we reserve the right to cancel or correct the affected order.

5. Orders

Submitting an order does not automatically guarantee acceptance.

We reserve the right to:

  • Accept or reject an order

  • Limit order quantities

  • Cancel an order due to product availability

  • Cancel orders suspected of fraud or misuse

  • Request additional information before processing an order

Once an order is accepted and processed, the customer is responsible for ensuring that the delivery and contact information provided is correct.

6. Payment

Payment must be completed using the payment methods available at checkout.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.

  • The information provided is accurate.

  • Sufficient funds or credit are available to complete the transaction.

Payments may be processed through third-party payment providers. Shalfa is not responsible for errors, delays, or interruptions caused by those providers.

7. Shipping and Delivery

Our estimated delivery times are:

  • UAE: 1–3 working days

  • GCC Countries: 2–5 working days

Delivery times are estimates and may be affected by:

  • Courier delays

  • Customs clearance

  • Public holidays

  • Weather conditions

  • Incorrect customer information

  • High order volumes

  • Events outside our reasonable control

For full details, please refer to our Shipping Policy.

8. Returns, Exchanges, and Refunds

All sales are generally considered final.

Returns, exchanges, and refunds are not applicable except where:

  • The product is damaged or defective

  • The wrong item was delivered

  • Applicable law requires otherwise

Customers should review product information carefully before placing an order.

For full details, please refer to our Return & Refund Policy.

9. Order Cancellation

Once an order has been processed or dispatched, it may not be possible to cancel it.

Customers who wish to request cancellation should contact us as soon as possible.

Cancellation requests are not guaranteed and will depend on the order's processing status.

10. Customs and Import Duties

For orders delivered outside the UAE, customs duties, import taxes, or other governmental charges may apply.

Unless otherwise stated, customers are responsible for any customs duties or import charges imposed by the destination country.

Shalfa is not responsible for delays caused by customs authorities.

11. Accuracy of Customer Information

You agree to provide accurate and complete information when placing an order.

This includes:

  • Full name

  • Phone number

  • Email address

  • Delivery address

  • Any other information required to fulfill the order

Shalfa is not responsible for failed or delayed deliveries caused by incorrect or incomplete information provided by the customer.

Additional shipping fees may apply if an order must be resent.

12. Intellectual Property

All content available on shalfa.me, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Designs

  • Website layouts

  • Videos

  • Written content

  • Product descriptions

  • Marketing materials

is owned by Shalfa or used with appropriate authorization.

You may not copy, reproduce, modify, distribute, sell, or commercially use our content without prior written permission.

13. Prohibited Uses

You may not use our website:

  • For unlawful or fraudulent activities

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To transmit viruses or malicious code

  • To interfere with the website's security

  • To attempt unauthorized access to our systems

  • To collect customer data without permission

  • To submit false or misleading information

  • To misuse promotional codes or offers

We reserve the right to restrict or terminate access to our website if these Terms are violated.

14. Third-Party Services

Our website may use or link to third-party services, including:

  • Payment providers

  • Shipping companies

  • Social media platforms

  • Analytics providers

  • Advertising platforms

  • Shopify and related technology services

We are not responsible for the availability, content, policies, or performance of third-party websites or services.

Your use of third-party services may also be governed by their own terms and policies.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Shalfa will not be liable for indirect, incidental, special, or consequential losses resulting from:

  • Use or inability to use the website

  • Delivery delays

  • Third-party service failures

  • Customs delays

  • Customer misuse of products

  • Unauthorized access outside our reasonable control

  • Reliance on website information

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

16. Product Use

Customers are responsible for using products according to:

  • Product instructions

  • Manufacturer recommendations

  • Applicable safety requirements

  • Local laws and regulations

Shalfa is not responsible for loss, damage, or injury caused by misuse, improper installation, unauthorized modification, or use of a product for a purpose for which it was not designed.

17. Promotions and Discount Codes

From time to time, Shalfa may offer:

  • Promotional discounts

  • Coupon codes

  • Special offers

  • Limited-time promotions

Unless otherwise stated:

  • Promotions cannot be combined.

  • Discount codes may have expiry dates.

  • Certain products may be excluded.

  • Promotions may be changed or cancelled at any time.

  • Discount codes may not be exchanged for cash.

Any misuse of promotional offers may result in cancellation of the affected order.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, process, and protect personal information.

By using our website, you acknowledge our privacy practices.

19. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee uninterrupted access.

The website may occasionally be unavailable because of:

  • Maintenance

  • Updates

  • Technical issues

  • Hosting problems

  • Security concerns

  • Events beyond our control

We may modify, suspend, or discontinue parts of the website without prior notice.

20. Governing Law

These Terms will be governed by the laws applicable to the legal entity operating Shalfa and the jurisdiction in which it is registered.

Any dispute will be handled in accordance with the applicable laws and competent courts of that jurisdiction.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

22. Entire Agreement

These Terms of Service, together with our:

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

form the agreement between you and Shalfa regarding your use of our website and services.

23. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the contact details available on shalfa.me.

Shalfa — شلفا للصيد والرحلات
Website: shalfa.me